RETURN POLICY
Last updated April 28, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at care@karigarmade.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and All original received goods including packing, invoices, warranty card & extra free or combo items with the original ordered products., then mail your return to the following address:
Durga Craft & Gifts
Attn: Returns
RMA #
N0073 Aurobinda Mondal, Beliaghata, Kulpi Road, Piyali Town
South 24 Parganas, West Bengal 743387
India
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-7 billing cycles to appear on your credit card or bank statement or original payment method statement, depending on your payment method company. We will notify you by email when your return has been processed.
The following items cannot be returned:
● Non Damaged Received ordered items.
● Used items or products damaged by customer.
● These are handmade products, so customers can expect 95% of the design accuracy of image shown on the website, hence cannot be refunded for that reason.
● To ensure a smooth and efficient return/exchange process, we require a complete unboxing video clearly showing the received products. This video will help us verify the condition of the items and expedite your request.
● If any material is unavailable for your customized or simple order, we will offer you an alternative customization option. To proceed, please reply to our confirmation email. You can also choose to cancel your order for a full refund. Please note that after confirming the alternative option, returns or exchanges will not be possible.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A Rupees 200 or 15% of order value (Which ever is higher) as restocking fee will be charged for all returns.
● Refuse to accept any order after shipping from our warehouse will be considered as return and a return charges of rupees 200 or 15% of order value (Which ever is higher) will be applicable.
● Return charges or restocking fee will not applicable for received damaged items return requests and customer get a 100% refund of their returned item value.
● Order cancellation will be only accepted within 24 hours of order creation and get a 100% refund of ordered value. After 24 hours of order creation customer will be charge for cancellation fee of Rupees 99 or 20% of order value (which ever is higher). After 48 hours of order creation cancellation will not be accepted.
● If the order is a prebooking or backorder or customized order then any type of cancellation and return will not be accepted after 24 hours of order creation and customer will not get any refund of their order value except the shipping charges that is rupees 200 or 15% of the order value (which ever is lower).
Order Cancellation Policy By KarigarMADE
KarigarMADE reserves the right to cancel any order at any stage due to unforeseen circumstances. We understand this may cause inconvenience, and we sincerely apologize for any disruption.
In the event of a cancellation by KarigarMADE:
- We will promptly notify you by email and explain the reason for the cancellation, if possible.
- A full refund will be issued to your original payment method within 7 business days.
- We will not be liable to compensate or provide further clarification beyond the notification and full refund.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
- Phone: +918240536426
- Email: care@karigarmade.com